After-Sales Issues After-Sales Issues

Shipping FAQ

Shipment

Shipment

WHAT ARE YOUR SHIPPING OPTIONS?

We offer two domestic shipping options:

  • Standard Shipping: $4.90 (0–5 lbs)
  • Fast Shipping: $8.90 (0–5 lbs)

Orders over $49 ship free within the U.S.

How long does shipping take?

Processing time is 2 business days.

Once shipped, delivery usually takes:

  • Standard: 2–5 business days
  • Fast: typically quicker depending on your location

Delivery times may vary during holidays or severe weather.

Do you offer free shipping?

Yes. Orders $49 and above qualify for free standard shipping within the U.S.

Where do you ship from?

All orders are shipped from our U.S. warehouse to ensure fast and reliable delivery.

Track Package

Can I track my order?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

If you don’t see it, feel free to contact us.

Do you offer international shipping?

At this time, Carbou primarily ships within the United States.

For international customers, please contact our support team for assistance.

Package delivered

Do you ship to PO Boxes?

Most PO Boxes can receive standard shipments.

If there are restrictions, we may reach out to confirm an alternative address.

My package hasn't arrived—what should I do?

If your tracking shows delays, please allow an additional 1–2 business days.

If your package appears lost or stuck, contact us and we’ll help investigate.

Can I change my shipping address after placing an order?

We can update your address as long as the order hasn’t shipped yet.
Please reach out as soon as possible with your correct details.

What if my order arrives damaged or incorrect?

Please contact us with your order number, photos of the issue, and packaging, and our team will assist you promptly.